“We are committed to meeting and exceeding our customers’ expectations in terms of the quality of the products and services that we provide. To reinforce this commitment, we have established a documented quality management system, with which we are committing ourselves to a strategy of continual improvement of our activities, processes and services.
The following are some of the key measurable objectives that our organization has determined to be of high importance: customer satisfaction, customer complaints, new customers per month, on time deliveries, finished product non-conformities.
The entire HSI team of managers, salespeople, engineers, accountants and technicians shall adhere to the spirit and the letter of this quality policy as well as the directives of the Quality Manual and its supporting procedures.
The President is the designated management representative who irrespective of other responsibilities has the authority and responsibility to ensure that the requirements of ISO 9001:2000 quality standard are effectively implemented and maintained.”
Richard A. Pearsall
Quality Control Testing